FAQ's

You can browse and book all our breaks online. Alternatively, you can call our Reservations Team on 0333 234 2010. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

You can make changes to a booking such as name change or a change of pick-up point (subject to availability). They will incur an administration fee of £25.00. Some changes can be made up to 10 days prior to departure but it is always best to contact our Reservations Team on 0333 234 2010 who can better advise on the different possibilities. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

There is no cooling off period. Once the booking is made, we have agreed a contract and it cannot be cancelled without incurring costs which will be at least the loss of deposit. Cooling off periods apply to services that fall within the Financial Regulations, such as Insurance, Credit Card applications and Loans.

You can book an optional excursion at the time you book your holiday, or at any point prior to departure. You do need to book and pay for it before your trip as our drivers are unable to take money or collect payments of any kind. So give us a call before you travel and we will be happy to book you on!

Our brochures and itineraries are put together sometimes over a year in advance therefore, unfortunately, things may change before the tour takes place and some excursions may be swapped from one day to another.

All our Europe, Ireland and Channel Islands holidays are sold on the basis that you are a British Passport holder. It is your responsibility to ensure your passport is valid for at least six months from the date of the tour return. You need to advise us if you are not travelling on a British passport for port security checks. In addition, any visa requirements are your responsibility.

Our Northern Lights’ tours also need a valid passport. This is not a requirement of the airline however we require this in case of an emergency landing outside of the UK (where a valid passport would be required).

It is only in exceptional circumstances that prices might change after your holiday is booked. To see the full details, our pricing policy is detailed in our Terms and Conditions.

Many of our breaks are not suitable for children under five years of age, please enquire at the time of booking. Any passengers under the age of 18 must be accompanied by an adult.

Unfortunately, due to our keen prices, we are unable to offer any child discounts.

Pickup points are subject to change. Although we endeavour to pick up customers at the pickup point selected, it can sometimes be necessary to cancel some pickup points for operational reasons.

When this happens if the pickup point is less than 10 miles from the chosen one, we will not offer any monetary compensation. If the pickup point is over 10 miles from the original one, we will offer a monetary contribution towards any additional transport you may need to arrange. Please be aware that the amount offered might not be equal to the full amount for the chosen way of transport to the new pickup location. Please see our full Terms and Conditions for more information.

On our European holidays, pickups will be early morning or on occasion late the previous night – we provide an estimated time by pickup town, please click here to view approximate pickup times. Your exact pickup time will be advised two weeks before you travel. Return times will be late evening.

As a rule, on our UK holidays, we depart early morning (as early as 6am or earlier if travelling from the North of England) and arrive home late afternoon/early evening although some exceptions may apply. We will inform you of the exact pickup time from your town with your final confirmation.

On our European holidays, pickups will be early morning or on occasion late the previous night – we provide an estimated time by pickup town, please click here to view approximate pickup times. Your exact pickup time will be advised two weeks before you travel. Return times will be late evening.

On our Sporting breaks, your pickup time might start as early as 4am depending on the event and pickup location. Please note: It is regrettable, but we are not able to provide refunds if you chose to cancel your holiday due to pick up time.

Not always, in certain circumstances we utilise smaller transfer vehicles (sometimes called Feeder vehicles) to operate pickups; these vehicles will transfer you to join the main tour coach. We do this to offer a wide range of pickup points and to keep overall journey times for the tour coach to a minimum.

We may also use an interchange for your tour, whereby you will be collected from your local joining / pick up point and taken by either the main coach or a feeder vehicle, to a central interchange where you will transfer to your tour coach to travel to your holiday destination.

Please note: if you have booked front or reserved your seats, these only apply once you join the main tour coach.

You will find out your pickup time with your final confirmation. It will also contain the exact location of your pickup point

Yes, on some UK tours, we operate a self-drive option. We will give you a discount of £25 per person where you self-drive to your destination/interchange point and a seat will still be reserved for you on the coach for excursions on Britain, Ireland and EU holidays of 5 days or more. On SuperValue tours or any holiday of 4 days or less, you may self-drive to your destination/interchange point but the discount will not apply..

We have listened to feedback from our customers who are looking for greater choice and opportunity to travel, with a much-reduced risk of their booking being subject to a pickup change closer to departure.

For all 2024 departures after 1st April 2024, you can now choose the pickup point closest to you and pay a supplement (if one is applicable) or you can travel under your own steam to a pickup point that does not have a supplement. This means that we can continue to offer a wide choice of departure points that Just Go Holidays, National Holidays and Omega Breaks are renowned for. In our brochures, pickups In BOLD have no supplement, those with a small x have a £15 per person supplement and those with a small triangle have a £30 per person supplement. You can view a full list of all our pickups and supplements here.

You can pay online by logging into your account. You can also pay over the phone by calling our Reservations Team on 0333 234 2010; we are open 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday. We accept Mastercard, Visa, Visa Debit and Maestro. Alternatively, you can send a cheque made payable to Just Go Holidays Ltd to Accounts Department. Just Go Holidays, 1st Floor, 111 High Street, Cheltenham, Gloucestershire, GL50 1DW. If you would prefer to make a bank transfer, please contact us for details. Please make sure that you include your booking reference number on the back of the cheque.

The balance due dates (the period before the departure date on which your full balance normally becomes due) are: 8 weeks before departure for all UK mainland holidays, Events and Themed breaks by coach or 10 weeks before departure for all European, Ireland, Isle of Man and Channel Islands holidays by coach.

For UK, Europe, Ireland, Isle of Man and Channel Islands holidays by air, the balance is due with us no later than 10 weeks before travel. For bookings made after the balance due date; full payment is due at the time of booking. You can also make interim payments anytime between paying the deposit and the balance due date.

Some holidays, like our Supervalue and London Theatre breaks, require full payment at the time of booking. You can find more details about this in our Terms and Conditions.

We sympathise with the frustration single supplements can cause and we acknowledge that it may be a barrier to booking for many. Unfortunately, many of our hotels charge by room, not by occupancy. However, we continuously work with our suppliers to keep our single supplements as low as possible.

No – we will need you to pay online, by cheque or over the phone by calling our Reservations Team on 0333 234 2010 when your balance becomes due. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

For holidays by coach, your luggage must be restricted to one medium-sized suitcase weighing no more than 18 kilograms (40 pounds); we cannot carry any additional luggage items. Also, we cannot accept responsibility at any time for your personal hand luggage.

For tours involving a flight, the amount of luggage will be driven by the airline and we will notify you of the maximum weight limit in your final paperwork.

We no longer provide luggage labels. You are welcome to label your suitcase with your own label and are encouraged to do so which will help to avoid any confusion/mistaken luggage.

As with all personal items, it is your responsibility to ensure your suitcase is on board the coach. Please make sure you see the driver place your luggage into the coach and on the way home carefully check you collect the correct luggage from the driver at your drop-off point.

We cannot accept responsibility for misplaced or damaged luggage and, whilst we will assist you with the recovery of any lost suitcase, this will be upon receipt of the courier costs.

Most of our coaches take up to 53 passengers, although this can vary depending on the type of coach with some taking 47 and the largest taking 57.

Front seats can be reserved for £15 per seat. for UK Breaks and for £25 per seat for European. Many of our customers are eager to pay to secure the front seats. There is no obligation to pay for the front seats and you can be seated elsewhere on the coach free of charge. You can reserve your front seats online as part of your initial booking or you can call our Reservations Team on 0333 234 2010 to add these at any time. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

To secure your seats you can pre-book to reserve them for £5 charge per seat. This will guarantee you that you will be seated by those travelling with you. You can reserve your seats online as part of your initial booking, or you can call our Reservations Team on 0333 234 2010 to add them at any time. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

Although we endeavour to seat parties together on occasion, we are unable to guarantee this.

You will find out your seating plan with your final confirmation up to 7 days before departure.

All coaches that we contract have a toilet. Please note that due to their tank capacity we would suggest they are used sparingly. We also ensure there are adequate comfort stops scheduled within our journeys.

Not always, in certain circumstances we utilise smaller transfer vehicles (sometimes called Feeder vehicles) to operate pickups; these vehicles will transfer you to join the main tour coach. We do this to offer a wide range of pickup points and to keep overall journey times for the tour coach to a minimum.

We may also use an interchange for your tour, whereby you will be collected from your local joining / pick up point and taken by either the main coach or a feeder vehicle, to a central interchange where you will transfer to your tour coach to travel to your holiday destination.

Please note: if you have booked front or reserved your seats, these only apply once you join the main tour coach.

Wi-Fi is not guaranteed on all coaches.

We can certainly try and accommodate a request for an empty seat on the coach, but as with any other request it is not guaranteed that it can be fulfilled.

The number of steps will vary depending on the make and model of the coach, with some coaches having 3 steps to the driver and then 2 to the seating area to others having four steps and then only one to the seats. The centre exit stairs are often rather steep and are 5 or 6 steps.

Standard coaches have a system called a ferry lift. This allows the air suspension to be raised above the normal ride height level to aid in loading and unloading the coach on and off ferries due to their steep ramps and risk of grounding out but can also be used on rough ground or steep crests.

This process does not drop the coach completely to the ground and customers must also be able to navigate the steps on the coach, which vary in height depending on the make and model of the coach.

JG Explorer is our range of brand-new deluxe coaches, thoughtfully designed to provide an elevated coach experience and ensure your journey is special and memorable.

Exclusive to the JG Travel Group, the design of these coaches has been meticulously thought through with your comfort in mind – with only 44 seats meaning more room on board and padded seats. There’s improved legroom and a footrest, making certain that wherever you sit, you’ll be able to relax and enjoy your journey. We know it’s the small things that make a big difference in terms of ease and added convenience, so our Explorer coaches feature a floor-level, rear-mounted toilet, accessible to all customers.

On-board entertainment throughout your journey is easy to find on the JG Explorer, with access to Azimut, our wireless media system, providing films and quizzes. Make sure you bring along your smartphone or iPad to enjoy this entertainment, with the use of free Wi-Fi and a handy USB port at each seat.

We will always use our every endeavour to ensure a JG Explorer coach operates a tour it is scheduled for. However, as with all things mechanical breakdowns can occur. Our fleet of JG Explorer coaches is totally unique and built to our precise specifications, so it won’t be possible to find a replacement coach to the same specification. Therefore, in the rare event a JG Explorer coach is not able to operate the tour, we will supply our usual executive coach and make a refund of the premium paid.

On some holidays to Europe, Ireland and in the UK we may operate a coach interchange system. In these cases, you will join your JG Explorer coach at the interchange.

We can provide several services which will help you when you book your holiday with us. These will include:

• large print emails
• text to speech service
• correspondence in braille and
• calls to a nominated person to help with your booking.

Please let us know how we can best provide the service you need.

We are happy for you to bring a registered assistance dog on your holiday; please let us know at the time of booking and arrange to send us a copy of the dog’s registered assistant status, so that we can book them on the coach.

If you’re travelling with a Continuous Positive Airway Pressure (CPAP) machine, please let us know at the time you book. You can travel with this in addition to your standard hand baggage allowance, free of charge. When travelling, please make sure you bring along a copy of your manual or a letter from your GP.

It’s important you advise us if anyone in your party has mobility issues – the minimum requirements are that you and members of your party, can climb the steps onto a coach unaided.

Most of our tours are fully accessible for wheelchairs and walkers, but some tours, for example, our London breaks, you may find that being able to walk for 20-25 minutes is necessary due to the nature of the tour. Please check with your Reservations Agent before you book if there are any mobility restrictions for your chosen tour so we can better advise you and make sure that your tour is suitable for you. Please call our Reservations Team if you are uncertain about a particular tour on 0333 234 2010. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

Mobility Aids
You are welcome to bring a walking aid on your holiday with us. These can be either wheelchairs or walking frames so long as they are collapsible. We ask that you speak to us before you book so that we can pre-book a space for you as the coach will have limited space. We will also need to check that the wheelchair is compatible with the space on the coach and that your specific coach is not already fully booked. Please note that even if you have a wheelchair or walking aid, you must be able to climb the steps onto a coach unaided by another person.

Please call our Reservations Team on 0333 234 2010 if you need to book a mobility aid onto your tour. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

Mobility Scooters
We will be happy to take you and your mobility scooter on our tours. However, please bear in mind that coaches are subject to overall weight restrictions and have limited space to accommodate the luggage of all passengers. We are therefore only able to accept one small lightweight mobility scooter on each coach as long as it can be safely stowed in the luggage hold of the coach. Please also be aware that some of our hotels may not be able to accommodate mobility scooters due their structural design, so while we may have room on the coach, if the hotel cannot support it, then we may have to decline your request to bring it along.

A mobility scooter can be taken on the coach if it can be safely stowed in the luggage hold when:

• No individual part should weigh more than 20KG in weight, to comply with H&S regulations.
• The assemble and disassemble of the scooter is the responsibility of the owner and not the driver.
• It is capable of being folder and unfolded.
• Drivers should load the scooter onto the coach for safety purposes.
• The battery is a dry fuel cell or gel fuel cell.
• It has no assistance or auxiliary aids which would make it unsafe for stowage.
• No liability for the scooter shall be accepted by either JG or the supplier.
• Please call our Reservations Team on 0333 234 2010 if you need to book a mobility scooter onto your tour. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

Seating on the coach
On every coach, we reserve the row just behind the front seats for customers with restricted mobility so that they have easier access to exit. Please note that these seats have the same dimensions as other seats on the coach.

Getting on and off the coach
Our standard coaches have a system called a ferry lift. This allows the air suspension to be raised above the normal ride height level to aid in loading and unloading the coach on and off ferries due to their steep ramps and risk of grounding out but can also be used on rough ground or steep crests.

This process doesn’t drop the coach completely to the ground and passengers must also be able to navigate the steps on the coach which vary in height depending on the make and model of the vehicle.

If you need a ground floor room, wheelchair accessible room and/or a walk-in shower please speak with the Reservations Agent before you book. Not all of our hotels will have these facilities, some hotels will have very few (if any) ground floor rooms and we can only make a request to the hotel and not a guarantee, so a chat with our Reservations Agent is vital to ensure they can give you the best advice and tell you what is available.

You can request to have these but as with any other request, this cannot be guaranteed. A booking cannot be made on the basis that this request will be granted.

Passengers are requested to inform us of any food allergies/requests at the time of booking and we will attempt to accommodate them, however, special arrangements cannot be guaranteed. Passengers who are coeliac or follow a gluten-free diet are advised to contact the hotel before arrival to check if the diet is catered for. Some customers take their own bread for breakfast. Customers with severe food allergies or dietary requirements are advised to make appropriate arrangements with the hotel before commencing their tour and speak to the hotel staff on arrival.

So often hotels receive different ratings from different authorities. To avoid any surprises and give you added peace of mind, we have created JG hotel ratings based upon our knowledge of hotels and customer feedback so you know what to expect and are sure you’re choosing the right hotel for you.

JG2
Hotels with a JG2 rating are a mixture of larger hotels and privately owned properties. Décor and furnishings may be simple but are clean and well maintained. All bedrooms have en-suite facilities, TV and tea/coffee making facilities. Food may be buffet style in some of the larger hotels. Services may be limited but efficient.

JG2+
JG2+ rated hotels offer a slightly higher standard of hospitality, often with good home cooking plus enhanced décor, facilities and services, which is recognised and welcomed by our customers. Food may be buffet style in some of the larger hotels. They may also enjoy an enviable location and/or higher levels of satisfaction on online hotel rating sites and our own customer feedback surveys

JG3
Hotels with a JG3 rating tend to be a more formal style of hotel, often part of a hotel chain, or are very-welcoming family-owned properties. Generally, they offer a greater range of facilities and services, and bedrooms tend to be a little more spacious with additional features. Public areas are larger and include lounge seating, bar and restaurant with good quality food served either buffet style or waiter service.

JG3+
JG3+ hotels typically enjoy higher levels of satisfaction on both online hotel rating sites and our own customer satisfaction surveys and may enjoy superior locations close to resort attractions or surrounded by spectacular scenery.

JG4
Accommodation in our JG4 category is of an even higher standard, typically offering a wide range of facilities and services. Bedrooms are designed to make your stay the most comfortable possible and the staff provide a service that reflects the detail and quality. You can also expect higher standards of food and beverages.

We love hearing about your travel experiences with us. Please complete our feedback questionnaire after your tour, drop us an email at customerservices@justgoholidays.com or send us a letter. You can also leave a review on our Facebook page or Trustpilot so everyone can read about your experiences!

We're sorry to hear this. We take all feedback seriously and are committed to working with our suppliers to improve our service. If you have had a disappointing experience with us, please help us by giving your feedback on our Contact Us page. If you prefer you can also send us an email or letter.

All our tours operate on different dates and routes, depending on where in the country you are travelling from. So, regrettably, some dates may simply not be available to you. The easiest way to find out what dates are available from your preferred pickup points is to enter your postcode in our search facility. This will filter out all dates that are unavailable.

Unfortunately, this simply means we do not travel from your area on any of the (remaining) dates available.

We would suggest finding an alternative tour or changing your pickup location to one that is available, if this is an option for you. Alternatively, we do offer a ‘self-drive’ option on some of our tours, these allow you to make your own way and join the coach at the destination or event. There is usually a discount of £25 available for those who choose to travel this way.

Whilst we try to avoid any cancellations, if your tour is cancelled by us, we will endeavour to find you a suitable alternative, in which case we would reimburse the difference in the cost (if any).

If we are unable to find you a suitable alternative, we will issue you a refund within 14 days of the cancellation.

Before cancelling a booking completely, you may be able to offer your holiday to someone else. We would accept a name change (a £25 administration fee applies) up to 7 days prior to departure. Please note that if you change your booking to another person, some aspects of it such as event or theatre tickets may not be transferable and you may have to pay another full fee for such tickets or they may no longer be available, if, for example, the event has sold out.

Alternatively, we can try and transfer your booking to another date. Please call our Reservations Team on 0333 234 2010 for further advice. We are open from 8:00am to 7.00pm Monday to Friday, 9.00am to 5.00pm Saturday and 9.00am to 4.00pm Sunday.

We prefer to send all documentation via email as this is not only environmentally friendly but is quicker, low cost and ensures delivery (if the email address is correct). For those customers who cannot provide an email address, we will use 2nd class Royal Mail. Please note that we do charge £4.00 to send any documentation by post to cover the cost of postage.

Please check your email junk or spam folders, if your email is not in your inbox before you contact us.

You will receive a payment receipt immediately after you make your booking, by email or within 2-4 days by post (subject to delivery times). Your full booking confirmation will be received within 7 days of making the booking.

Please check your email junk or spam folders if your email is not in your inbox before you contact us

You will receive your final confirmation approximately 7 days before you depart, but this can depend on the type of tour you are going on. Please get in touch if you haven’t received it by this time.

If we are sending them by email, we always recommend checking your Spam or Junk folder, as sometimes the email can end up in those. For Gmail users, please check other Inbox tabs called Promotions or Updates, as email confirmations sometimes go there.

Tickets will usually be sent out by email with your final confirmation. In certain, rare, circumstances, your tickets may be with your driver for safekeeping – you will be informed of this on your final confirmation. You can also choose to receive your final confirmation and tickets by post, however this will be subject to a £4.00 postal charge .

Please check your email junk or spam folders if your email isn’t in your inbox before you contact us.

All our Europe, Ireland and Channel Islands holidays are sold on the basis that you are a British Passport holder. It is your responsibility to ensure your passport is valid for at least six months from the date of the tour return. You need to advise us if you are not travelling on a British passport for port security checks. In addition, any visa requirements are your responsibility.

Our Northern Lights’ tours also need a valid passport. This is not a requirement of the airline however we require this in case of an emergency landing outside of the UK (where a valid passport would be required).

For some of our holiday destinations you will need a visa to enable travel. You may even need a Visa if you are travelling from the UK on a non-UK passport to any one of our overseas destinations.

To help make this process as smooth as possible, we have partnered up with the Travel Visa Company who are a leading provider of travel visa services in the UK, with over 25 years of experience in helping travellers navigate the complexities of international travel. They offer a comprehensive range of visa services for destinations globally and will be including the new ETIAS process for UK travellers when it goes live in 2025.

You can call them on 01270 904901 or contact them via their website - https://thetravelvisacompany.co.uk/justgoholidays. They will be able to tell you whether you need a visa and if so, how much they will charge and quickly they can obtain it for you.

EES stands for Entry & Exit system and applies to non-EU travellers when visiting the EU. Implementation has recently been delayed but we expect this will likely be introduced in 2025.

This means that all non-EU nationals travelling to a European country will be subject to checks at the border. The EES system replaces passport stamping and automates border control procedures collecting and recording the data in your passport, your date and place of entry and exit from a European country and also your facial image and fingerprints.

In most cases these checks will be carried out upon arrival in the EU when arriving by air, however, due to the dual French and UK border arrangements in Dover, these checks will take place in Dover for coach passengers, prior to boarding the ship for the cross-channel sailing. All travellers will be required to disembark the coach and pass through the automated EES kiosks for the checks to take place, once complete the coach will have a seal attached to the door and proceed to the port and check-in for the ferry.

Customers will no longer therefore be able to join the coach at the port of Dover and the last joining point will now become Stop 24 services on the M20.

ETIAS stands for the European Travel Information Authorisation System and is expected to be introduced in the early part of 2025.

During the first half of 2025 the rules of travel to Europe will change and there will be an entry requirement for visa-exempt nationals. Travellers will be required to make an online application and obtain an ETIAS travel authorisation to enter most EU countries; a fee of €7 will be charged. Once confirmed this is linked to your passport and will be valid for 3 years or until your passport expires if that is sooner. If you get a new passport, you will need a new ETIAS travel authorisation.

You must carry the email confirming your successful ETIAS submission and unique ETIAS application number along with your passport when travelling as both documents will be checked at the border.

ETIAS is not required for Crown Dependencies – Isle of Man and the Channel Islands, or the common travel areas of Northern and Southern Ireland.

Further details can be found at travel-europe.europa.eu and we will update this page as exact dates and further details are released.

You need to provide your insurer with your booking confirmation and cancellation invoice (if applicable), so please get in touch with us if you don’t have a copy of these.

To make a claim please visit: https://travelclaims.davies-group.com. Alternatively download a claim form from: www.ergotravelinsurance.co.uk/ergo-travel-claims/. Or contact the Davies Group: Post: ERGO Travel Insurance Claims, Davies Building, PO Box 1392, Preston PR2 OXE Email: travelclaims@davies-group.com Tel: 01612 198702.